1. The process by which a card association adjudicates a dispute between members of the association arising out of a violation of association rules. This is the final instance of the grievance procedure where the claiming member can certify that financial harm has occurred or may occur to a particular card number account and no chargeback reason code was available as part of the grievance procedure and a good faith attempt to resolve the matter was not successful. 2. One of the control functions monitoring compliance with laws, regulations, standards and other requirements.